Terms & Conditions
- We have no control over your selection of size and color, and we process your orders strictly to your selected size and colors; hence, there will be no refunds for ordering incorrect sizes and colors for both standard and custom products. So it is very important that, you cross check your measurements carefully before placing an order. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, feel free to at firstname.lastname@example.org
- We take utmost care in sending items to our buyers, following strict quality assurance guidelines so it’s highly unlikely that a faulty item is sent. However in that unlike event of error on our part (such as sending faulty item), we would gladly exchange it without any extra cost. No refunds will be issued.
- If within stipulated time period of 24 hours we will not get response for order confirmation from your side, we will take it as confirmed order and start processing. No product, color and measurement changes after 24 hours of your order placement will be entertained as the product is sent for processing. Orders cannot be cancelled after 24 hours.
- If your product is damaged, or want to send back for any alteration please mail us at email@example.com, specifying the problem, within 24 hours of receiving the item. Alteration charges may be charged. Both way shipment charges will be buyers responsiblity.
- Refunds will be carried out only in case the delivery exceeds 40 working days for any product after the payment getaway confirmation and custumer confirmation. Please note that this stipulated period of 40 working days, start running from the time we receive final order confirmation from customer and payment getaway confirmation. Further, if the consignment does not arrive within 40 working days after shipping by express shipment, you may ask us for order tracking code. If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.
- Any pictures/images of jackets, lining, fur colors on our website are for reference only. Colors and design may be a little different in real because of material and image lighning/quality affects. All images of jacket designs are in Real Leather. Due to unavailablity of similar leather or request of synthetic leather order it may give a little different look. We take no responsiblity of these differences in final outcome.
Process of actions taken after your order is successfully received.
a. Processing - Order is in processing state and will be ready in 10 to 14 days. For any unexpected delays customer will be informed.
b. Processed - Order is ready and sent for shipment.
c. Shipped - Order is shipped and tracking information will be sent within 48 hours.